nextbet | Privacy Policy – How We Protect Your Data

1

Privacy Policy Introduction & Scope

This Privacy Policy ("Policy") is published by NextBet ("we", "the Company") and outlines our practices regarding the collection, use, storage, disclosure, and protection of your personal data as a user of the NextBet Malaysia platform.

This policy applies to all NextBet platform users, including those who browse our website, register an account, make deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or other methods, place sports bets, play slots or live casino, and use any other services provided by NextBet.

By using NextBet's services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to discuss your options.

NextBet operates in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

2

Personal Data We Collect

NextBet collects several categories of personal data depending on how you interact with our platform:

A. Identity & Account Information

Full name as it appears on your official identification document
Malaysian Identity Card (IC) number or passport number for KYC purposes
Date of birth (to verify you are 18 years of age or older)
Email address and mobile phone number
Encrypted username and password

B. Financial & Transaction Information

Phone numbers linked to eWallets (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay)
Bank account details for FPX transfers (Maybank2u, CIMB Clicks, and others)
Deposit, withdrawal, and transaction history within the NextBet platform
Betting records, winnings, and losses

C. Technical Information & Usage

IP address, browser type, and your device's operating system
Session data including login times, in-platform activity, and navigation logs
Country- or state-level geolocation information (not precise location)
Cookie data and similar tracking technologies

Note: NextBet does not store credit or debit card numbers directly. All card payments are processed by PCI-DSS certified third-party payment processors, and we receive only non-reusable transaction tokens that cannot be used to initiate new payments.

3

How We Collect Your Personal Data

We collect personal data through several channels:

Account Registration

Information you provide directly when completing the NextBet registration form — including your name, email, phone number, and date of birth.

Financial Transactions

Data generated when you make deposits or withdrawals via Touch 'n Go, GrabPay, DuitNow, FPX, or other Malaysian payment methods.

Gaming & Betting Activity

Sports betting records (Super League football, EPL, badminton), slot games, live casino, and all activity on the NextBet platform are logged automatically.

Customer Support Interactions

Information you share when communicating with the NextBet support team via live chat, email, or WhatsApp.

Automated Technology

Technical data is collected automatically via cookies, tracking pixels, and server logs as you browse the NextBet platform.

4

How We Use Your Personal Data

NextBet uses your personal data solely for legitimate purposes directly related to providing our services to you. The following are the primary purposes for which data is used at NextBet:

Account Management: Creating, maintaining, and managing your NextBet account, including the login process and identity verification.
Transaction Processing: Securely and accurately processing your deposits, withdrawals, and all financial transactions.
Age Verification & KYC: Verifying that you meet the minimum age requirement (18 years) and confirming your identity to comply with anti-money laundering (AML) requirements.
Service Provision: Delivering a personalised gaming experience — including game recommendations, relevant promotional offers, and tailored platform features.
Platform Security: Detecting and preventing fraud, unauthorised access, account misuse, and illegal activity on the NextBet platform.
Service Communications: Sending important notifications about your account, terms updates, security alerts, and transaction information.
Marketing Communications: Sending promotional offers, bonuses, and new game updates — but only with your consent. You may withdraw this consent at any time.
Analytics & Improvement: Understanding how users interact with the platform to continuously improve the NextBet experience.
Legal Compliance: Fulfilling legal obligations, court orders, or requests from the relevant regulatory authorities.

Our Principles: NextBet uses your data only for the purposes stated at the time of collection or purposes you have consented to. We do not use your data for any other purpose without first obtaining your consent.

5

Sharing Data with Third Parties

NextBet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, in the following limited circumstances, we may share data with specific parties:

Payment Service Providers: Information required to process your transactions is shared with payment processors (e.g., Touch 'n Go, GrabPay, DuitNow providers, and Malaysian banks) solely for the purpose of completing those transactions.
Game Software Providers: Slot, Live Casino, and Sports Betting providers may receive session data necessary for operation, but are not permitted to use this data for any purpose other than delivering services to NextBet.
Identity Verification (KYC) Providers: For identity verification purposes, certain information may be shared with licensed KYC service providers who are bound by strict confidentiality agreements.
Regulatory Authorities & Law Enforcement: NextBet will disclose data when required by law, court order, or a legitimate request from Malaysian authorities.

Warning: All third parties who receive your personal data from NextBet are bound by strict data protection agreements and are only permitted to use that data for specified purposes. Any breach on their part is beyond NextBet's control, but we take reasonable precautions in the selection of our partners.

6

Data Security & Protection Measures

NextBet continually invests in security infrastructure to ensure your personal data is always protected to the highest standard. Our key security measures include:

256-bit SSL/TLS Encryption: All communication between your device and the NextBet platform is encrypted using the latest SSL/TLS protocols.
Data-at-Rest Encryption: Passwords are stored using strong one-way hashing functions. Other sensitive data is encrypted within our database.
Strict Access Controls: Access to users' personal data is restricted to NextBet staff with a legitimate business need only, and is governed by a comprehensive identity and access management system.
Regular Security Audits: The NextBet platform undergoes regular penetration testing and security audits conducted by independent third parties.
24/7 Monitoring: Automated monitoring systems operate around the clock to detect unusual activity or suspicious access attempts.
Two-Factor Authentication (2FA): Available as an additional security option for all NextBet members who wish to enhance their account protection.

While we take all reasonable precautions, no digital security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

7

Cookies & Tracking Technologies

NextBet uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

Essential Cookies: Required for core platform functionality — login, session security, and language preferences. Cannot be disabled without affecting platform functionality.
Performance & Analytics Cookies: Helps us understand how users navigate the NextBet platform, which pages are visited most frequently, and where users encounter difficulties. This data is used in aggregate form and does not identify individuals.
Functional Cookies: Remembering your preferences such as preferred odds format, language, and other display settings to deliver a more personalised experience.
Marketing Cookies: Used with your consent to display relevant NextBet offers and promotions while you browse the internet.

You can manage your cookie settings through your browser. However, disabling essential cookies may affect the functionality of the NextBet platform.

8

Your Rights Regarding Personal Data

Under Malaysia's PDPA and NextBet's privacy commitments, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.

Right to Rectification

You may request correction of inaccurate or incomplete personal data through your account settings or by contacting us.

Right to Erasure

You may request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.

Right to Withdraw Consent

You may withdraw consent for marketing communications or certain data processing at any time without affecting your right to use NextBet's services.

To exercise any of the above rights, contact the NextBet privacy team at support@nextbet.plus with a clear description of your request. We will verify your identity before processing it.

9

Data Retention & Deletion

NextBet retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.

Active account data: Retained for the duration your account remains active and for a reasonable period after account closure.
Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysian financial and anti-money laundering regulations.
Log and security data: Retained for 12 to 24 months for security and dispute resolution purposes.
Support communication data: Retained for 2 years after the last interaction.

Once the retention period expires, data will be securely deleted or anonymised. Our data deletion procedures ensure that removed data cannot be recovered.

10

Children's Privacy

The NextBet platform is intended solely for individuals aged 18 and above. We does not intentionally collect any personal data from individuals under the age of 18.

Should we discover that we have inadvertently collected data from an individual under the age of 18, we will take immediate steps to delete that data and close the relevant account without prior notice.

To Parents & Guardians: If you believe your child under the age of 18 has registered an account on NextBet, please contact us immediately at support@nextbet.plus. We will promptly process the data deletion and account closure request.

11

Amendments to This Privacy Policy

NextBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business circumstances. All amendments take effect upon publication on this page.

For material amendments — particularly those that reduce your privacy rights or change how we use your data — we will notify you via your registered email or an in-platform notice on NextBet at least 14 days before the changes take effect.

The date of the latest update will always be displayed at the top of this page. We encourage you to check this page periodically to stay informed about how we protect your privacy.

12

Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us:

NextBet Malaysia Data Privacy Officer
Email: support@nextbet.plus
Live Chat: Available 24/7 via the NextBet platform
WhatsApp: Accessible via the support button within the platform
We are committed to responding to all privacy enquiries within3 working days and resolve data access or deletion requests within 21 working days.

Privacy Policy NextBet Malaysia – Your Personal Data Protection

NextBet's Privacy Commitment to Malaysian Players